EU ONLY - WITHDRAW FROM CONTRACT HERE: https://theyumcandy.com/pages/eu-right-of-withdrawalReturn & Refund Policy – The Yum Candy
The Yum Candy
At The Yum Candy, we are committed to delivering quality products with transparency and honesty. Please review our policies carefully before making a purchase.
1. Return and Refund Eligibility
Non-food and Non-beverage Items
• Most non-food items may be returned within 30 days of delivery.
• Items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.
• A 15% restocking fee applies to all approved returns.
• Return shipping costs remain the responsibility of the customer.
Food and Beverage Items
Important Notice on Refunds Without Returns and Food Safety Compliance
We do not offer refunds without physical returns under any circumstances.
We do not refund food or beverage items for any reason.
This policy exists due to public health and safety regulations. Allowing the return or refund of consumable goods without proper inspection may create serious health risks, including the possibility of tampering or contamination.
This policy is not simply a business decision. It exists to help ensure consumer safety and product integrity in accordance with applicable EU hygiene and food safety requirements.
Due to hygiene regulations, we do not accept returns or issue refunds for food or beverage products.
100% no exceptions.
Other Non-returnable Items
• Baby items
• Custom or personalised items
• Hazardous items
• Flammable items
• Sale items
• Gift cards
2. Return Procedure
• Initiate a return by contacting our team at [email protected] within 30 days.
• You will receive return instructions together with a return authorisation number.
• We do not issue or pay for return labels.
• Any return sent without prior approval will not be accepted.
3. Refunds and Store Credit
• Refunds are issued only after returned items have been inspected and approved.
• Approved refunds will be processed to the original payment method within 10 business days.
• If an item is completely missing, store credit may be issued instead of a refund to avoid payment processor fees.
• If more than 15 business days have passed following approval, contact [email protected].