Shipping Policy

Last updated: 30 August 2026

This policy explains dispatch and delivery for orders placed with The Yum Candy.

1. Destinations and prices

We ship only to destinations for which a delivery service is offered during checkout. The available service and price are calculated from the delivery address, parcel details and current carrier rates. If no service appears for an address, we cannot currently accept delivery to that destination.

2. Payment clearance and dispatch

Dispatch preparation begins after payment has cleared and reached our account. Orders are then processed and packed before carrier collection. Weekends and public holidays are not working days.

3. Tracking and delivery estimates

Orders are sent using tracked services where available. Tracking details are issued after dispatch. Delivery dates shown at checkout or in messages are estimates and may change because of carrier capacity, customs, weather, transport disruption or other events outside our direct control.

4. Peak periods

Please allow additional time during Christmas, New Year, Valentine’s Day, Mother’s Day, Father’s Day, Easter, summer holidays and Halloween, as well as during exceptional transport disruption. Carriers may consolidate routes or experience higher parcel volumes during these periods.

5. Address, receipt and collection

Customers must provide a complete and accurate address, monitor tracking, and arrange receipt or collection. If delivery is attempted or a parcel is sent to a collection point, it must be collected within the carrier’s stated period. Additional costs or losses caused by an incorrect address, absence or failure to collect may remain the customer’s responsibility, subject to applicable law.

6. Customs and import requirements

For deliveries outside the European Union, the customer is responsible for checking local import restrictions and for paying any customs duties, taxes or handling charges imposed at destination. We cannot guarantee clearance of goods that are restricted locally. Orders refused because required import charges were not paid, or goods were prohibited at destination, may not qualify for a refund where the product cannot lawfully or safely be returned and resold, except where applicable law requires otherwise.

7. Food safety and temperature-sensitive goods

Food and drinks are hygienically packed by our distributor and securely prepared for dispatch. Standard parcel services are not refrigerated. Chocolate and other temperature-sensitive goods may soften during warm weather; customers should consider expected temperatures before ordering.

8. Problems with delivery

If an order is missing, incorrect or damaged in transit, contact [email protected] promptly with the order number and supporting information. Where a local postal or carrier insurance case must be opened by the recipient, we will provide available shipment information so the customer can follow the required process.

9. Returns

Food and beverage returns are restricted for hygiene and safety reasons. Approved non-food returns are paid for by the customer, and we do not supply prepaid return labels. Please read the Shipping & Returns page before ordering.