Terms of Service

Last updated: 30 August 2026

These Terms apply when you use theyumcandy.com or place an order with The Yum Candy, based in Santarém, Portugal. By ordering, you agree to these Terms together with the policies displayed on our website.

1. Eligibility and account information

You must provide complete and accurate contact, billing and delivery information. You are responsible for keeping account credentials secure. Age-restricted products may be purchased only by customers who meet all legal age requirements in both the dispatch and destination locations.

2. Products and availability

Products are subject to availability. Manufacturers and distributors may alter packaging, appearance, ingredients or pack size. We aim to describe products accurately. Where an ordered item is unavailable, we may contact you, provide a close equivalent only where permitted by the product information and your order terms, or refund the unavailable item. Please check labels before consumption, especially where allergies or dietary restrictions apply.

3. Prices and payment

Prices and applicable taxes are shown during checkout. Delivery charges are calculated from the destination, parcel and service available. An order is accepted only after payment clears and we confirm or begin processing it. Obvious pricing or technical errors may be corrected; if this affects an order, we will contact you before fulfilment or cancel and refund the affected amount.

4. Dispatch, delivery and customs

Orders are dispatched after payment has cleared and internal processing is complete. Delivery estimates are estimates rather than guarantees. Tracking is provided where available. Customers outside the European Union are responsible for checking destination import rules and for paying any duties, taxes or handling charges imposed locally. We cannot refund losses caused solely by refusal to pay required import charges or by prohibited imports, except where applicable law requires otherwise.

5. Cancellations and returns

Contact us promptly if you wish to cancel. Cancellation may not be possible once preparation or dispatch has begun. Because food and beverage products can no longer be safely resold after leaving controlled custody, hygiene and safety restrictions apply. Non-food returns require prior approval and the customer pays return postage; we do not provide prepaid return labels. Missing, incorrect or transit-damaged orders should be reported promptly with the order number and supporting information so the appropriate delivery or carrier process can be followed. Full details appear in our Shipping & Returns policy.

6. Customer responsibilities

You must provide a deliverable address, monitor tracking, arrange receipt or collection, and comply with destination laws. Risks created by incorrect addresses, missed collection, prohibited imports or refusal of lawful charges may remain the customer’s responsibility, subject always to mandatory consumer law.

7. Reviews and submitted content

Reviews and photographs may be held for moderation before publication. We may reject or remove unlawful, abusive, hateful, explicit, unsafe, deceptive, irrelevant or privacy-infringing material. By submitting content for publication, you confirm that you have the right to provide it and allow us to display it in connection with the store.

8. Website use and intellectual property

You may not misuse the website, attempt unauthorised access, introduce malicious code, scrape it unreasonably, impersonate others or reproduce protected store content for commercial use. Third-party trademarks remain the property of their owners.

9. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, or removes mandatory consumer rights. To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable when the contract was formed.

10. Privacy

Personal information is handled as described in our Privacy Policy.